UOVision Australia do offer a return policy. However it is the customer’s responsibility to choose carefully the product which best suits their application or intended purpose. We do not offer a refund just because you have simply changed your mind. If you have requested Express post and the cost of the postage is above the amount charged, all items will be sent as normal Parcel Post.
Please view the products specifications listed on our website before purchasing. If you require more information regarding a product give us a call as we are here to help you.
Our return policy is simple, all goods are required to be returned in “as sent condition”, meaning unmarked, undamaged and unused within 30 days of the purchase. We also reserve the right to charge a 15% service and restocking fee. Please contact our office prior to returning any products.
If you have purchased your product from a overseas company or from another reseller, then it is up to you to contact that company directly or a support service fee may apply.
Please have your products serial number ready when calling our support team or if you have an approved RMA number see our postal address below.
Return Address:
Gotcha Security Systems
27 Cross Road
Devon Meadows VIC 3977